Gansett Cruises | Frequently Asked Questions For Tours & Cruises

HOW CAN I PURCHASE A GIFT CERTIFICATE?

Gift certificates can be purchased online or by calling our ticket booth at 401.619.1300.

IS THE BOAT AVAILABLE FOR PRIVATE CHARTER?

Yes! Gansett can be chartered for any number of special occasions. You can read more about our charters here and please contact our ticket booth at 401.619.1300 for more information.

WHERE DO WE PARK?

Newport offers metered street parking and public parking lots.

Some parking options:
1. GATEWAY VISITORS CENTER PARKING LOT : https://share.google/v8okLPkkDqTZtpBJY

6 minute walk from Gansett Cruises
Rates: $2.50/hour. Max $40 per day
tends to fill up early in the day on weekends and holidays

2. MARY STREET PARKING LOT: https://share.google/4GTE80PbNZhl7k3Rh

3 minute walk from Gansett Cruises
Rates: $3.00/hour. Max $20/day. $30 overnight.
offers public restroom.
tends to fill up early on weekends and holidays

3. NEWPORT PARK & RIDE: https://share.google/fwaUgZBRiJp84Mz7l

FREE parking
Offers shuttle into town only on weekends and holidays
27 minute walk to Gansett Cruises. 6 minute bike ride to Gansett Cruises.
Consider ordering an uber from this lot to town.
This lot always has room!!

4. OTHER OPTIONS

METERED SPACES – there is some metered parking around town and near us incl. a few handicap spaces.
FREE STREET PARKING- Although difficult to nab in the summer, there is some free street parking around Newport.
OTHER LOTS- There are some more paid lots off Marlborough St and on lower Thames.

Please be sure to give yourself plenty of time to find parking and walk to the boat especially during peak times of the season. We suggest at least 30 minutes to park and walk to the ticket booth. We cannot give refunds for missing the boat.

WHERE DO WE BOARD?

We are located at 2 Bowen’s Landing in Newport, RI. Check in at our ticket booth to receive your boarding pass and a tour guide will bring everyone down to the boat when it’s time to board.

WHAT TIME DO WE NEED TO CHECK-IN?

Please check in at our ticket booth at least 20 minutes before your scheduled trip time. The boat will not wait for late passengers.

WHAT SHOULD WE WEAR?

For your safety, please wear soft-soled shoes – no heels! For your comfort, you may want to bring layers as the ocean breeze can sometimes be cool. Sunglasses, sunscreen, and a hat are also recommended.

WHAT ABOUT THE WEATHER?

Our trips will go out in a variety of weather including light rain, drizzle and fog, as long as the captain deems it safe to do so. If we do cancel based on unfavorable weather, you will be able to reschedule your ticket or receive a full refund.

WHAT'S THE CANCELATION/REFUND POLICY?

Tickets canceled less than 24 hours in advance are non-refundable. Tickets are refundable if we have to cancel a trip due to less than minimum passenger count or unfavorable weather conditions.

WHAT IS YOUR SCHEDULE OF TRIPS?

Trips are offered daily from May through October. Please see our calendar for specific dates and times.

WHEN DO TICKETS GO ON SALE?

Our booking calendartypially opens in January. Call anytime for info about booking private charters.

ARE REFRESHMENTS AVAILABLE?

A cash bar with water, soda, beer, wine, and specialty mixed drinks is available on each trip. Most trips offer a complimentary beverage. Outside food and drink is not permitted

IS THERE ANY NARRATION?

Our trips are fully narrated as our guides share the legends and rich history of this amazing seaport.

ARE THERE RESTROOMS ON BOARD?

There is a ‘marine head’ on board for passengers to use. We do suggest using a public restroom before boarding.

ARE CHILDREN ALLOWED?

Children are allowed on all of our trips. Some days offer a 1 hour Early Bird Cruise or a 1 hour Afternoon Grand Tour which offer child discounts. We have found that many families prefer the trips earlier in the day and we find the sunset trips attract more adults.

ARE WHEELCHAIRS ALLOWED?

Due to safety reasons, wheelchairs are not allowed onboard. There is a ramp leading down to the dock and another ramp from the dock up to the boat. Passengers will need to climb down three steps from the ramp to board the boat. Wheelchairs can be left at the ticket booth during the trip.

ARE STROLLERS AND CAR SEATS ALLOWED?

Due to safety reasons, strollers and car seats are not allowed onboard. These items may be left near the ticket booth before boarding the boat.

CAN WE BRING OUR DOG ABOARD?

Unfortunately, we are not able to allow dogs on board. Certified service dogs are allowed.

WHAT ARE THE POLICIES FOR LARGE GROUPS?

Any party of 10 or more should call (401.619.1300) or email to book.

Please keep in mind that our tours are narrated and passengers are looking forward to listening to the tour guide; therefore we ask groups to be mindful of their noise level.

PLEASE KEEP IN MIND

We reserve the right to refuse admittance of any passenger at any time to any trip.
We reserve the right to verify age before serving alcohol and refuse service when appropriate.
No smoking or vaping at any time on the boat.
No drugs, tobacco products or outside alcohol are allowed on the boat.